![]() You are the best defense against your account being compromised. Stay safe and secure! If something sounds too good to be true, don't risk it. Any and all associated accounts involved in theft will be deleted. Hackers love stealing email addresses and passwords, together or individually, because they know. Stealing accounts or items or currency is a severe violation of the Terms of Use. Here are the most important steps that Internet Security and IT experts advise you take, if you’ve been hacked or suspect that an organization you do business with has been attacked: 1. Report players attempting to make these deals with the Report Abuse feature. You can read more about Player Trading Scams. You should never make a trade or purchase outside the system because the other person could trick you and back out. Roblox does not support and can not enforce or recover inventory for players making deals for items or currency outside of our official systems. Unfortunately, if we are not notified within this time, we are not typically able to recover the account’s inventory. We chose RememBear as the best for new users because it offers a game-like interface, cute bear jokes, and a playful walkthrough to help non-technical users manage. Also, you must notify Roblox within 30 days of the account being compromised. To be eligible for account restores, we require that you have an authenticator app set up to protect your account. Roblox does not have a feature that allows us to revert an individual account to a previous state, but our team works diligently to recover what we can to the best of our ability.įor more information and to get the process started, contact Customer Support. If you lost items or currency on your accountĬompromised accounts are eligible for a one-time recovery of inventory lost, or their approximate value. If your account did not have an email address or a credit card/PayPal purchase, we can still work with you to try to verify ownership and return the account.Even if your account is compromised and the email is changed, we can still see the original owner or billing email on the account Contact us from the first email address added to the account, or from the billing email address that was used for the very first payment made on the account. We need to make sure we're talking to the original account owner.If resetting doesn't work and you need help getting back into your account, contact Customer Support. For more information, see our FAQ article with all the details of this great security feature. This feature can be found by going to Settings > Security. Check out these steps on how to reset your password.Įnable 2-Step Verification as an added security measure for your account. Only use extensions from safe and verified websites.Ĭhange your account's password to something that is secure and isn't easy to guess. ![]() Restart your computer and run the scan one more time to be safe.Īny browser extensions installed should be removed. Run a full virus scan on your computer to remove harmful files and programs. If you've accidentally downloaded something from a bad site, this could allow your account to be compromised again. You will need to get rid of any malware before recovering your account.
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